To use this product the host USB-C port from your device must support DisplayPort Alt Mode and Power Delivery
Use HDMI2.0/DP1.4 or above cables for optimum performance
USB 3.1 Type-C Overview
USB Type-C has a new feature called Alternate Modes which allows you to use non-USB connections with the USB-C cable and connection.Your device automatically uses the appropriate mode if it’s supported
Display connection be limited
Make sure the device you’re connecting to is supported and that you’re using the right cable
DisplayPort connection might not work
Try using a different cable
Try these solution
Make sure your device and cable supports the same USB-C features as the TOTU docking station
Make sure the docking station is connected directly to your host device
Make sure the docking station is connected to the USB-C port on your host device that supports the correct Alternate Mode
For example if you’re connecting a USB 3.1 Gen2（Type C） Alt Mode device make sure you connect to the USB-C port that supports Displayport alt mode and power delivery
The docking station you connected to has new features for USB-C that your host device or connect cable doesn’t support
The docking station isn’t connected to the correct USB-C port on your host device
The device is using an external hub or dock to connect to the docking station
Too many other Alternate Mode devices or dongles are connected to your host device
Plug in this USB C Docking Station sometimes will change the default Audio output device to Docking Station which means your laptop speakers will not work anymore
To make your laptop speaker work please change in your laptop OS setting the audio output device back to laptop speakers
USB Accessories Disabled Solutions
If you experiencing the problem
Solution 1 Please unplug and re-plug
Solution 2 Reset the SMC of your device
Make sure this fits by entering your model number.
Massive Docking Station: Please make sure that your laptop Type C port support DisplayPort Alt Mode and Power Delivery. Only mirror display for macOS system. The usb c hub is incompatible with the USB-A to USB-C Adapter.
Triple Display for Windows: only support the Triple display for Windows. 3840×2160 output only available when using HDMI or DP display or mirror the three displays.In extend mode, each will be limited to a maximum resolution of 1080P.
Ultra High Speed Data Syncing : 2 USB 3.0 ports transmission speed up to 5 Gbps. 2 USB 2. 0 ports with 480 Mbps transfer speed. Due to the USB 3. 0 radio frequency interference, it is advisable to connect the USB 2. 0 port.
Widely compatibility: Compatible with the Type C system: Work on windows 7/8/8. 1/10, Mac OS X 10. 6, Linux 2. 6. 14 or late operating System（Please use 45W above adapter for laptop charging).
Plug-play: Mac only offers mirroring the two external displays. Unibody aluminum alloy ionized finish, extremely compact and slim. Functions as USB C hub only; may not provide sufficient power for tablets and smartphone devices.